• My order
• Payment & Privacy
• Creating your Sportymap
• Shipping
• General

My order

1. I made a mistake with my order, what should I do?

   When an order is submitted, the print file is send to our printing partner almost immediately. In case of an error in the custom print, or the address info please email us as fast as possible. Once the order is processed we can't make changes to the print or the address.

   If you need help please send us a message at: info@sportymaps.com

2. Can I cancel my order?

   Your order can be canceled or modified if it has not been sent for processing yet. Due to the automated process of fulfilling your order, the window where we can cancel or change it is limited.

   
   Make sure you double-check your order in the editor and or preview in the cart, to make sure it is all right. Also, please double-check the shipping address. Once the order is processed, we can't make changes to the print or the address.

   If you need help, please send us a message at: info@sportymaps.com

3. Can I track my order?

   At the moment, you can't see the exact status of your order.
   After you place your order, the print file is sent to our printing partners almost immediately.
   
   When the order is printed and shipped out, you'll receive an update that your order is completed and you'll receive track and trace info for the parcel via email.

Payment & Privacy

1. Do you accept credit cards?

   Yes, we accept Visa and Mastercard creditcards.

2. What payment options do you support?

   You can use the following options to pay for your order:

   • PayPal
   • Creditcard
   • WERO | iDeal
   • ApplePay
   • Bancontact

Creating your Sportymap

1. Do I need an account to make an order?

   You don’t need an account to make an order.
   An account is purely practical for yourself if you plan to make multiple orders over time. It remembers your billing information so you don’t have to fill it in all the next time you place an order.

2. Can I request an event that isn't listed?

   When you can’t find the course you’re looking for in our editor you can contact us. A short should appear enabling you to request a missing event. please fill this in as good as you can. In most cases we can help you out and create the course poster for you. We’ll add it to the editor so it becomes available for other customers as well.

3. Can I add a different background to my print?

   In our editor we offer a balanced selection of background options. You can choose one from these. For some events, a special background option is available too.
   
   You cannot add your own background color, photo or logo to the editor to use in your Sportymap.
   

4. Can I personalize the finish time?

   Yes, you can personalize your Sportymaps print with a finish time. You can also add a name. On some cycling and hiking course posters you can also add a date, for example when the Mont Ventoux was climbed. On our triathlon prints you can personalize the name, finish and split times. You can do this easily in our online editor on the specific product pages. Just fill in your data in the corresponding text fields. If you want to change more texts, for example the location, you can use the advanced text options.

5. How do I create my print?

   You can create your own Sportymaps print easily in our online editor. First choose a material (paper or aluminum). Second find your event using the search field. After you have chosen the event you can use the editor to add a name and finish time, change the color of your print and pick the size that you want. All texts are editable and the editor preview will show you the end result. When you are happy with the result you can add the created print to your Cart and proceed with purchasing it, or create another Sportymap.

6. I can't find the event I want.

   There are a lot of events around the world. We have a lot in our database, but not all. When you can't find your event in the editor, you are prompted to fill in a short form to request the event. We will try to add the event to our database as soon as possible.
   Another option could be to use the event from another (older) year and change the date using the editor. If the course hasn't changed over the years, this might be the fastest solution.
   

7. What print sizes do you offer?

   We offer several popular sizes for our prints. For paper posters we offer the following sizes:

   • 21 x 29.7 cm / 8 x 12 inch (A4)
   • 30 x 40 cm / 12 x 16 inch
   • 29.7 x 420 cm (A3)
   • 40 x 50 cm / 16 x 20 inch
   • 42 x 59.4 cm (A2)
   • 45 x 60 cm / 18 x 24 inch
   • 50 x 70 cm / 20 x 28 inch (B2)
   • 60 x 90 cm / 24 x 36 inch

   For our prints on 3 mm aluminum dibond we have the following sizes available:

   • 20 x 30 cm / 8 x 12 inch
   • 30 x 40 cm / 12 x 16 inch
   • 40 x 50 cm / 16 x 20 inch
   • 45 x 60 cm / 18 x 24 inch
   • 50 x 70 cm / 20 x 28 inch
   • 60 x 90 cm / 24 x 36 inch

Shipping

1. How long does shipping take?

   We send products all over the world, and we try to do that good and fast. When you place your order, the print files are sent to a printing location as close to you as possible within our printing partners network. They have facilities in over 30 countries. When your order is produced and shipped, you'll get an email with the track and trace info. This will also give you an indication of the delivery date.
   In general for paper prints the delivery time is about 10 working days. Aluminum prints usually take a few days longer. Unfortunately, sometimes delays at the postal services or at customs occur.
   

2. What are the shipping costs?

   Shipping costs depend on the material of the order (aluminum print, paper print or framed print) and the destination. We try to have the order fulfilled as close to the customer as possible to keep shipping costs low and delivery time short. This (hopefully) also minimizes the possibilities that products get lost or damaged underway.
   The exact shipping costs are calculated at checkout.
   
   We don't offer free shipping. We do ship multiple posters in the same order as one parcel.
   

3. My order arrived damaged, what should I do?

   If the product was damaged during shipping we shall send you a new one.
   Please email us at info@sportymaps.com and make sure to add photo's of the damages (product and packaging) and make sure to add your order number. We'll try to send you a replacement as soon as possible.
   

4. My order hasn't arrived, waht should I do?

   First, make sure to check the tracking info for your order that you should have received by email. It could be that there is a delay with the postal services. This is usually indicated on the tracking page.
   
   If the tracking of your parcel isn't updated, it is passed the estimated delivery time of the postal service or the tracking says delivered, but you did not receive anything, please contact us at info@sportymaps.com and we'll try to help. In most cases we can resend you the order.
   

5. Do you ship internationally?

   Short answer: Yes, we do! Worldwide delivery!
   We try to fulfill orders as close to their destination as possible to keep shipping costs low and delivery time short.
   

General

1. What is a personalized marathon poster?

   A personalized Sportymaps marathon poster is a custom made print which shows personal race data. On our marathon posters these are the name and finish time of the runner. You can fill these in on the product page of the event on our website. Ofcourse the course is shown and the distance and date of the event too. If you want you can also change these texts on the print using the advanced text options.

2. Is a race poster a good gift?

   A Sportymaps race poster is a good gift for a runner, triathlete or cyclist. Our minimal design and color options make it a print that fits any interior. By including personalization like the name, finish time and date of the event you create an unique, one-of-a-kind gift. It is a good way to celebrate and commemorate a sportive achievement. Not because we say so, but because our customers do.
   You can choose for several sizes and background colors. Our Sportymaps prints are made on paper or on white or silver aluminum. Our race posters are shipped internationally too!
   

3. Can I request a missing race?

   You can search for your race using the various 'design your print' buttons on our website. This will prompt you to choose for a material first and than leads you to the search option. Searching for the eventname or location in combination with the year is often a good way to search our database.

   If your race is missing from our database you will be shown a form where you can fill in the details of the event you would like to order a print for. We'll do our best to add requests to our website, but we do need good and clear images of the course to work with.

4. Can I make a poster of a cycling route?

   Yes, you can make a poster of a cycling route. We have several cycling routes, events and legendary climbs in our course database. You can search for them using the green 'design your own' buttons on our site and customize your cycling poster in the editor. You can add your name and the (finish) time and also include the date and climbing meters if you like.
   If you can't find your event or the cycling route you want you can contact us using the request form which will pop-up when your search request doesn't have a result. We do need a good image or GPX files from the route to create a design for your cycling print though.

5. What is a good gift for a runner/cyclist/triathlete?

   A custom made personalized course poster from Sportymaps is a good and personal gift for any runner, cyclist and triathlete that completed an event. Printed on high quality paper or aluminum dibond, a Sportymaps course print is a great way to commemorate an incredible achievement. Search our course database for the running, cycling or triathlon event. Choose from different sizes and background options to create a stunning memento. Last but not least, add personal race data like the name, finish time and event date to create a unique gift for any runner, cyclist and triathlete! Sportymaps are printed in 30+ countries and shipped world wide.